When We Are Closed

The out-of-hours service operates Monday to Thursday between 18:30 - 08:00 and from Friday 18:30 until Monday morning at 08:00. The service is also available on bank holidays. If you have an urgent problem which cannot wait until we re-open simply dial 111. Calls are free from both mobiles and landlines. Your needs will be assessed and you will be given advice about whether you need to:

  • Treat yourself at home
  • Go to a Primary Care Centre
  • Have a home visit from a healthcare professional

NHS 111


If you need face to face medical attention you may be asked to attend a Primary Care Centre. Staff will arrange an appointment time for you in a local Primary Care Centre and will tell you when and where to attend.

 or phone 111

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Dental emergencies please call 0845 050 8345.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  


Royal South Hants- Urgent Treatment Centre

Royal South Hants Urgent Treatment Centre (UTC) provide fast, convenient and expert care for any NHS patient with a minor injury or illness that is not life/limb threatening.

The team of skilled UTC practitioners and GP’s can offer treatment, advice and information for a range of minor injuries. Waiting times can be considerably less than emergency departments and if they are unable to help, they can refer or direct you to the most appropriate service.

Patients are treated in order of priority rather than order of attendance.

Call NHS 111 before visiting us to get an appointment at a specific time.

Call  0333 999 7613* or use  the contact form


Opening hours

  • Monday – Friday: 7.30am – 10.00pm
  • Weekends and Bank Holidays: 8.00am – 10.00pm
  • Last patient accepted at 9.30pm
  • The UTC is open to all NHS patients, no appointments required.

When to Go

(UTC)can treat:

  • minor burns
  • sprains and strains
  • minor eye injuries
  • wound infections
  • minor head injuries
  • insect and animal bites
  • broken bones to arms, lower leg and feet
  • minor injuries to back, shoulder and chest

 (UTC) can also:

  • remove splinters
  • plaster broken limbs
  • stitch and close wounds
  • dress minor wounds, cuts and grazes
  • remove foreign bodies from ears, noses etc
  • X-ray arms and legs (from 2 years old)

Find out more on their website and current waiting times by following @Soton_UTC.

When Not to Go

UTCs are unable to help with:

  • serious medical emergencies posing an immediate threat to a person’s health or life
  • serious head injury or loss of consciousness
  • accidental or deliberate overdose of drugs
  • severe allergic reaction
  • severe blood loss

For these conditions, you should go to your local Emergency Department, or dial 999.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.